Teaching your children to swim and be safe in the water is our primary focus, accordingly, we encourage them to practice as much as possible.  

When your child has finished their lesson it is FREE for them to continue swimming in other pools under adult supervision.  If the supervising adult, carer, family or friends are entering the water with them or doing laps please arrange pool entry fee payment with front reception.


General Policies

  1. No make ups or refunds or credits are offered for missed classes.  If extenuating circumstances occur such as injury or illness you may organise extra classes in the school holidays.  Ensure you contact the pool if this occurs to record the absenteeism.  A medical certificate may need to be provided.

  2. Babies and Squirts are able to make up missed classes where a vacancy occurs.  Must be completed by the end of the semester or may be forfeited.

  3. Make up lessons may be offered due to extreme weather circumstances.  Check reception before cancelling.

  4. Lessons are not conducted on public holidays.  All clients are NOT charged for public holidays.

Hygiene

All infants and toddlers MUST wear a waterproof nappy during their lesson and while using other pools. We ask that children suffering from a contagious illness, such as diarrhoea or chicken pox, please not attend classes, as they can be spread the water.

Our water quality is tested regularly throughout the day, abiding to Brisbane City Council regulations. If you find issues with the water quality or other cleanliness problems please notify staff.

Photography

No still or video photography can be taken in the complex without permission of management staff, as well as other bystanders near the people being photographed.

Inclusivity

We aim to provide high quality swimming lessons that are free from discrimination based on gender, language, sexual orientation, culture, religion, disability or socioeconomically background.